Search + Social Media Increases CTR By 94 Percent: Report


via Search + Social Media Increases CTR By 94 Percent: Report.


A new report from agency GroupM and comScore details the degree to which search and social media have become intertwined in the purchase path that consumers take across the Internet. The report is a follow-up to a similar study done in 2009.

GroupM and comScore looked at consumer behavior associated with purchase decisions in the electronics/telecommunications and consumer packaged goods categories. They found that while search dominates social media among consumers making buying decisions — nearly 60 percent of cases that end in a purchase begin with search – social media play an increasingly important role during consideration and especially after a purchase is made.

The report found that “40 percent of consumers who use search in their path to purchase are motivated to use social media to further their decision making process.”

Social boosts search CTRs

The phrase “social media” as defined here includes blogs, consumer reviews, YouTube, Twitter and Facebook.

The consumer behavior revealed in the study is complex. However the report supports the idea that social media are now critical for product or brand awareness and drive related, subsequent search behavior. GroupM stated that “when consumers were exposed to both search and social media influenced by a brand that overall search CTR went up by 94 percent.”

As one might expect, the “the top motivation of consumers to use social media in their purchase process is to get other people’s opinion (31 percent).” Almost half of those converting in the study used both search and social media, while the other half used search alone.

Source: GroupM Search

Most people start with search

Most people start with search (58 percent vs. 18 percent for social media) and use it throughout the purchase process. However a sizable minority (26 percent) said they only use search at the beginning of their research and shopping:

  • Search is seen as the “pricing” tool throughout the buying cycle
  • Consumers turn to search to conduct product research and select a purchase location
  • 45 percent of people use it throughout, while 26 percent say they only use search at the beginning of their research and shopping process.

The report found that “28 percent of consumers said social media plays a valuable role in helping them become aware of new brands and products [and helped] eliminate brands from consideration for 30 percent of consumers.”

11 digital dance moves “from start to finish”

However the report also suggests that availability of increasing amounts of user-generated content and opinion may be elongating the purchase cycle. GroupM and comScore found that “the path to purchase is 60 and 57 days respectively from the first touch point, with up to 11 measured digital steps from start to finish.”

Here are more of the findings:

  • 58 percent of consumers start with search, outpacing company websites (24 percent) and social media (18 percent)
  • 40 percent of consumers who use search in their path to purchase are motivated to use social media to further their decision making process
  • 46 percent of consumers who use social media in the purchase pathway are driven to use search to expand their knowledge about their likely purchase

User reviews most important to consumers

The report said that the “top-performing” social media in terms of usage and reach during the purchase process were the following:

  • User reviews: 30 percent
  • Social networks: 17 percent
  • Video sharing: 14 percent
  • Twitter: 9 percent

GroupM also found that “category-specific blogs have a reach of 16 percent among consumers who use social media in making their purchase decisions.”

After a purchase the study found that 64 percent of consumers are likely to follow a brand. Furthermore, “74 percent of consumers use a Facebook brand page as the desired format for following a brand for future engagement.”

About these ads

Hugues Rey. 20 années de passion et d'expérience dans le monde des agences médias et digitales. Hugues started his career in 1992 at Mindshare, where he morphed from a TV buyer into Head of Research. He moved to Initiative (Media agency) in 1998 where, after 2 years of leads in the R&D Department, he set up the digital planning and buying unit: FastBridge. His next move, in 2007, was internal in the IPG Group: Head of Digital Europe – Middle East – Africa. He finally joined Havas Media in 2010 as CEO. Hugues was from 1999 to 2011 Chairman of the Internet Comite of the CIM (Centre d’Information sur les Medias). He is now Charirman of the TV Comite. He is also founding father, Past-President & member of the board of the IAB Belgian Chapter. As from november 2012, Hugues is also president of the United Media Agencies (UMA). Hugues gives frequent lecture at  Belgian universities & schools. In 2012, he started a full week of lecture about Digital Communication in Saigon City (Vietnam). Moreover, International conferences speeches is one of his hobbies.

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One comment on “Search + Social Media Increases CTR By 94 Percent: Report
  1. [...] Search + Social Media Increases CTR By 94 Percent: Report (huguesrey.wordpress.com) [...]

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