What Brand Marketers Expect from Social Media Followers – eMarketer


via What Brand Marketers Expect from Social Media Followers – eMarketer.

Brands place value on insights and loyalty, not spending

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How much is a brand fan worth? It’s a question some social media marketers have been asking for a while, but research suggests many are moving on from the search for a hard number.

According to a July 2010 survey of social media marketers byMillward Brown and Dynamic Logic, the most valuable aspects of social media brand fans go beyond anything with an immediate monetary value. Increased short-term and long-term spend on the brand were the bottom two results.

At the top of the list were the fan’s value as a source of insight and increased loyalty overall. Advocacy and engagement were also important to at least three-quarters of respondents.

 

Value of a Facebook Fan According to Marketers Worldwide, July 2010 (% of respondents)

 

This suggests that, despite the real need for return on social media marketing investments, marketers are largely not worrying aboutputting an exact dollar value on each Facebook fan or Twitter follower—as if such an amount could be accurate. And they are keeping in mind some of the less-obvious qualities of brand fans, like as a source of market research.

Still, these soft metrics can leave marketers unsure about their returns. Half of respondents to the Millward Brown/Dynamic Logic survey were uncertain about how much they were getting out of their investment in a social media fan base.

 

Social Media Fan ROI According to Marketers Worldwide, July 2010 (% of respondents)

 

Less than a quarter thought ROI was good. Difficulties with these measures mean some marketers are still not trying to answer the question.

“The business question always comes up, but nobody can figure this out,” Maria Yap, director of product management at Abobe, told eMarketer about proving ROI for the company’s Facebook page. “For me, it’s about the value to the customer. I understand why companies want to focus on the business goals, but I put that aside. Let’s experiment. Let’s see what being here brings.”

About these ads

Hugues Rey. 20 années de passion et d'expérience dans le monde des agences médias et digitales. Hugues started his career in 1992 at Mindshare, where he morphed from a TV buyer into Head of Research. He moved to Initiative (Media agency) in 1998 where, after 2 years of leads in the R&D Department, he set up the digital planning and buying unit: FastBridge. His next move, in 2007, was internal in the IPG Group: Head of Digital Europe – Middle East – Africa. He finally joined Havas Media in 2010 as CEO. Hugues was from 1999 to 2011 Chairman of the Internet Comite of the CIM (Centre d’Information sur les Medias). He is now Charirman of the TV Comite. He is also founding father, Past-President & member of the board of the IAB Belgian Chapter. As from november 2012, Hugues is also president of the United Media Agencies (UMA). Hugues gives frequent lecture at  Belgian universities & schools. In 2012, he started a full week of lecture about Digital Communication in Saigon City (Vietnam). Moreover, International conferences speeches is one of his hobbies.

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Posted in Facebook, Netlog, POE, Social Media, Social Network
One comment on “What Brand Marketers Expect from Social Media Followers – eMarketer
  1. [...] transaction, even if they only like you as a friend.[image: streamishmc] Related articlesWhat Brand Marketers Expect from Social Media Followers – eMarketer (huguesrey.wordpress.com)Facebook: Where marketing efforts go to die? [...]

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Keywords are mash-up, ethic, mobile, technology, cross-over, social network, advertising, marketing, POE, …

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