How to Measure Top-of-Funnel Content: Key Metrics, Explained

Here’s what metrics you should track to measure top-of-funnel content effectiveness and reader engagement.

Source: How to Measure Top-of-Funnel Content: Key Metrics, Explained

At NewsCred, one of our favorite things to say is that content marketing is not about being good at creating content – it’s being good at driving business results through content.

The definitive way of proving content marketing ROI is by using an analytics platform to measure hard conversions like leads generated or purchases completed. (You can read how to do so here.)

But if we know that consumers read an average of 11 pieces of content before making a purchasing decision, we need a way to track the efficacy of the content at the beginning of their journeys with softer metrics like engagement rate, time on site, and pageviews per visitor.

Below you can see NewsCred’s own model for aligning KPIs to the buyer journey. If we’re not tracking KPIs in the “Attract” column properly, we can’t drive users forward to capture and finally convert them.

Screen Shot 2017-01-24 at 9.54.43 AM.pngThere are plenty of analytics platforms to choose from, and most track similar metrics in much of the same ways. The issue is that these platforms were not primarily built to measure content and its impact on business goals – they were developed for e-commerce.

As a result, the metrics may not mean what we think they do. As content marketers, we need to truly understand what these metrics measure before we optimize towards them to meet our goals.

Let’s take bounce rate, for example.

How Bounce Rate is Calculated

How many marketers are held responsible for having low bounce rates on their content pages, without clearly understanding what bounce rate even means?

In tools like Google Analytics (GA), WebTrends, Yahoo! Web Analytics, CoreMetrics (and, to a certain extent, Omniture, although you have to set your own bounce rate), bounce rate is measured by single page visits divided by total entrants. This means the percentage of people who only looked at one page on your website, took no action, and then left.

Google Analytics guru, Avinash Kaushik, calls bounce rate a “puke rate” – meaning someone saw your page and was so uninterested that their immediate reaction was to leave as quickly as possible. Kaushik argues that bounce rate is “the sexiest metric ever” and that it’s the most important metric to use to understand a consumer’s experience of your site.

I would argue that bounce rate as it is typically understood and measured actually has no place in determining how effective your content marketing is.

Bounce rate is a great way to measure a homepage or a product page, in which a failure to click on anything is a failure of the page. When it comes to content marketing, however, a reader can be fully engaged without taking an action. (Obviously, we want to encourage action and we don’t want our content to be a dead end, but that is a blog post for another time.)

If a reader is being sent directly to an article page from social, email, or paid, they might only interact with the one piece of content they came to read. Depending on the design of your site, there might not be strong navigation options to keep them on the page, so they might bounce back to their Twitter feed, or the publisher they were reading when they discovered your content, even if they loved the article.

So while the below video shows me engaging fully with this article and demonstrating real interest in Red Bull’s Rising Force, because I didn’t click on anything else and in all likelihood went back to my Twitter feed, this is considered a bounce.

Yes, Red Bull missed an opportunity to follow up with me and bring me further towards an action. But they’ve also missed out on valuable metrics that will let them know how interesting their content is.

There are a lot of resources online to help you lower your bounce rate. Many of these focus on UI/UX changes that force readers to click to continue reading the content they want. How many times have you had to click “next page” to view what is really the “next paragraph” while reading an article? This serves to drive down bounce rates by forcing you to take an action to continue reading the same article. While we want to encourage readers to take action such as clicking to read more articles, opting in to receive email updates from us, or following us on social, we do not want to architect a poor user experience in the process.

Content marketing is a value exchange, so we can’t necessarily expect to earn these high value actions during someone’s first interaction with our content.

But it’s important know if someone is indeed “puking” and leaving our content at first sight, or reading the whole thing. Knowing which content is being read in its entirety should help inform our content creation strategy.

How to Effectively Measure Content Engagement

There are a few things you can do to alleviate the limitations bounce rate has for content marketers:

  • Set up an adjusted bounce rate. This means you can customize your analytics platform to trigger an event after a certain amount of time to indicate someone is fully engaged. The industry standard for this is 30 seconds, but the best way to determine the right number for your site is to read a few articles and see how long each takes. For many sites, this will be closer to 15 or 20 seconds. Here is an article from Google that explains how to set up an adjusted bounce rate for GA, which is as simple as adding a snippet of code. (Note that you need to do this on every article page, or in your Google Tag Manager to implement the changes across your site.)
  • Use NewsCred’s own CMC analytics tool, which uses scroll depth and mouse movement to measure engaged time and engagement rate instead of bounce rate. That means that if someone is reading through your article, we’re recording their engagement and measuring your content more effectively. These metrics were specifically designed to measure content, as opposed to applying a one-size-fits-all metric that was crafted to measure e-commerce.
  • In Omniture, you can set up a campaign to specifically track “engagement,” which is a metric that blends pageviews, time on site, and capture score. This is not a perfect fix, however, which we’ll discuss more below.

How Time on Site is Calculated

At this point in this article, you might be thinking to yourself: “I already knew this information about bounce rate. I’m no patsy to big analytics. I use time on site to measure the efficacy of my content marketing, not bounce rate!” 

In theory, time on site seems like the perfect fix to our bounce rate problem. Instead of measuring our content based on the next action, we should just measure how long someone spent on the site to tell if they’re engaged with our content, right?

In my Red Bull example video above, we’d be able to see that I spent 45 seconds on site, and therefore fully engaged with the article.

Except that’s actually not how time on site is calculated at all.

Time on site is much like Indiana Jones’ time in temple in this famous scene from “Raiders of the Lost Ark.” Time doesn’t actually start ticking for our hero until he takes a definitive action by swapping out the weighted bag for the idol.

https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FmC1ikwQ5Zgc%3Ffeature%3Doembed&url=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DmC1ikwQ5Zgc&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FmC1ikwQ5Zgc%2Fhqdefault.jpg&key=bf977ac20bf74835b563349ed9720540&type=text%2Fhtml&schema=youtube

Time on page or time on site is calculated by measuring the seconds between two actions taken directly on a site.

For example: Time on Page 1 = (Time Stamp of Page 2) – (Time Stamp of Page 1). So if there is no Page 2, there is no time on page for Page 1.

This means if a user bounces, pukes, doesn’t initiate a Page 2, or comes in from social and leaves after Page 2, there’s no time on site for the visit at all. 

Even if you aren’t using bounce rate as a KPI and even if you’re not optimizing towards it, having a high bounce rate means your time on site is completely unreliable. If your site has a bounce rate of 85%, you are only measuring time on site for arguably already the most engaged 15% of your traffic. This offers you no way to measure how interesting or effective your content is, or to use these insights to inform your content creation and distribution strategy.

Another issue with time on site is the actual time of day. Many analytics platforms, including GA, automatically stop recording time on site at midnight depending on how you set your timezone. This might not seem like an issue for your target audience, but if you’re selling herbal supplements to insomniacs or regular supplements to Australians, you might want to know what they’re up to in the middle of the night.

Patagonia has a beautiful corporate social responsibility hub called The Cleanest Line, filled with long-form, image-heavy content about the the outdoors, activism, and sustainability.

Patagonia drives traffic directly to article pages from Twitter and Facebook, and does not feature heavy CTAs to subscribe to newsletters or donate money. The goals of this site seem to be focused on building awareness of Patagonia’s social mission, increasing brand equity, and nurturing a community of activists through social sharing and commenting. They employ many best practices for content hubs including social sharing icons, floating right-rail article recommendations, and a related articles widget at the bottom of the page. No one can accuse their content of being a dead end. There are plenty of user-friendly navigation options on the page to deter users from bouncing right away.

Below you can see me coming across an interesting article on Facebook. (Note: I’m arriving from Facebook and not clicking into the article from a Patagonia page, so this doesn’t count as a click on the site.) Then, I read the entire thing (quickly, so as not to bore you, reader, who is watching me read it). When I finish reading the article, I am so engrossed in the beautiful and engaging content that I read two more articles in their entirety.

In total, I spent 01:08 on The Cleanest Line, consuming three full articles. The breakdown is as follows:

My total time on site for this visit will only be calculated as 00:20 (i.e. Time Stamp 2 – Time Stamp 1) because only the middle article is sandwiched between events, which in this case, are clicks on the hub. Patagonia will have no idea how I first fell for the Arctic, or how invested I am now in the increasing threats facing bears and their ears.

How to More Effectively Measure Time on Site

There are a few things you can do to better understand the real time your readers are spending on your site, which are very similar to the mitigators of bounce rate issues:

  • Set up a custom event in your Google Tag Manager to trigger when someone starts scrolling. This will start the clock on your time on site. This still doesn’t solve for your last page, but will capture your first page.
  • For your exit page, consider a non-invasive lightbox to capture email addresses, NPS, or even thumbs up or thumbs down to ensure you’re capturing an event as a user leaves (and therefore getting credit for that last page).
  • Use NewsCred’s CMC analytics tool, which tracks scroll depth and mouse movement to measure engaged time and engagement rate – thus ensuring people are actually consuming the content.
  • Again, in Omniture, you can set up a campaign to specifically track “engagement,” which is a metric that blends pageviews, time on site, and capture score. Time on site remains the same issue, but coupled with the capture score, can be more valuable.
  • Ensure your site implementation is configured to capture data that is meaningful for you. For example, if you have an “expand menu” button, a “click to watch a video” CTA, or “click to share on social” icons, make sure these are configured as events in your analytics.

Web analytics can feel like a black box, but understanding your data correctly will allow you to track the right metrics.

As Albert Einstein says, you can’t judge a fish by its ability to climb a tree. Similarly, we shouldn’t be holding our content to unrealistic standards designed with the advent of the Internet to measure product landing pages.

By adjusting our metrics to accurately measure consumer engagement, you’ll have data that will better enable you to build a compelling case for content marketing, as well as continue creating content that is delighting your readers and driving them towards your business goals.

Esti Frischling is a Senior Partner, Customer Success, at NewsCred.

How to Leverage New Social Media Influencers for Your Event

Here’s how you can get started with influencers from YouTube, Instagram, and Snapchat.

Source: How to Leverage New Social Media Influencers for Your Event

Do you want to reach a new demographic for your event or do you just want to extend your reach? Influencer marketing is a great way to do it. Here’s how you can get started with influencers from YouTube, Instagram, and Snapchat.

It’s hard to believe that social media is old enough to have an “old” guard and a “new” one but that’s exactly what’s happening. There are the formidable, shall we say “established”?, sites like Twitter, Facebook, and LinkedIn that most of the population is on and trendy ones like Instagram and Snapchat. Marketers and event planners have long laid claim to the first three and are quite adept at reaching their audiences on those platforms but what about Instagram and Snapchat or even YouTube?

While YouTube has been around for a while and Instagram and Snapchat are relatively new (2010 and 2009 respectively), the influencing royalty that has come from these platforms is just starting to gain footing in the larger social media world. Still, if you’re hosting an event, you shouldn’t discount the growing power of those influencers.

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Instagram Influencers

Instagram once felt like a site that only teenagers were using to post selfies and pictures their parents may not be proud of, but guess what? It’s far from that now. With over 400 million active users, it is a powerful tool and the top visual marketing platform for people trying to get attendees to their events. Instagram attracts all sorts of businesses and influencers from floral designers and travel photographers to health coaches sharing exercise videos. This site is no longer a place to share just pretty pictures.

YouTubers

You probably know that YouTube is the second-most used search engine in the world, outside of Google, but if you haven’t checked out the followings some of these influencers have, you may be surprised. Some of them have follower counts the population size of small countries. But follower counts aren’t the big draw for YouTubers. These people interact with their fans in a large way and probably have some of the strongest engagement despite the one-way direction of video.

Marketing kings Ogilvy & Mather put together a SlideShare about top influencers and their ability to build community. If you’re looking to work with YouTubers, your goal should involve active participation.

Snapchatters

Snapchat is one of the most misunderstood “new” social platforms. The original idea behind the site was to create a place to post photos that were self-deleting. As marketers saw its popularity with a younger crowd, the site became an interesting mix of private messaging and public content. Users saw brand networks, publications, and even live events move in. The main demographic here remains 18-24 year olds, which comprises 64% of the sites active users and the overarching tone of fun throughout the space.

How to Create an Effective Influencer Campaign for Your Event

According to Shopify, 84% of people will take action based on the opinion of others, so get influencers on board early (and often).

Assess the Environment

First, take a look at what others are doing. This starts with the big events out there. Check what they’re sharing and what gets the most engagement. Next look for popular people, products, and services that serve your ideal attendee demographic. Instagram also has a blog for business where it announces new features and posts case studies, as does YouTube, and Snapchat. Keep an eye on those for ideas.

Approach the Influencer

If you have your heart set on working with one of these site’s top influencers, they’ve been there, done that. Chances are they’ll already have agreements they use, but if you’re approaching someone who hasn’t been involved in working with an event you’ll want to have a conversation about the details of their following and whether that demographic matches the one you’re trying to attract.

If they can’t tell you anything about their audience, move on. Most of these influencers are highly engaged with their community. They know what they like and what they don’t. They should also have an idea about the demographic they are most popular among. If they don’t, that’s a sign they’re either not paying attention or they’re not that engaged.

Still wondering how to find the right influencer? If you don’t want to crawl through hundreds of profiles, use technology. Apps like Whalar (for Instagram) and Followerwonk allow you to search a database of influencers who are all interested in working with marketers and planners. Here are a few additional tips on locating the right influencer and getting the relationship started. This article was written for Instagram but a lot of what’s here can be applied to YouTube and Snapchat as well.

Convey Your Goals

There is no point in approaching an influencer if you don’t know what you want him or her to do. Most likely you want help with attracting a particular demographic to your event but whatever you do make sure this person knows what you’re looking to achieve. Influencers understand their audience so avoid giving them directions on how to affect the outcome. Instead, tell them what your end goal is, how you plan to measure it, and educate them on your event as in who attends, what they like, and how you present yourself. You want that to be consistent with what they are presenting to their community.

Offer Materials

Once you’ve figured out how they will help you (i.e. giving their followers a special attendee discount), and negotiated the terms in doing so, you need to give them the materials they need to share with their group. Most often this is a landing page that is personalized to their efforts but it could also include video, logos, graphics, and other things.

Give your influencer some creative leeway as to how they share the materials and information with their tribe but, as mentioned earlier, you also want them to know how you’ll be tracking results (click-throughs on your landing page, sign-ups, etc.). Don’t forget hashtags, and conveying clearly what content output you expect and what you would like to hold rights to.

In Conclusion

Influencer marketing is one of the hottest trends in marketing and can bring in big numbers but rarely do influencers do it for free. Whatever you agree to with them, it’s important that both sides are transparent about it. If they choose to create content that will influence their community or they’re given super discounted rates to your event to share, don’t pretend to know nothing about it. In today’s world of transparency, it’s important to be honest about any relationship you have with industry influencers, especially if they are transactional.
Read more at http://www.eventmanagerblog.com/leverage-new-social-media-influencers#2cZFGkLkyHQZeYRP.99

Global 500 : Google détrône Apple

Source: Global 500 : Google détrône Apple

 

Changement  au sommet des marques les plus puissantes du monde. Selon le classement annuel Global 500 établi par Brand Finance (1) Apple a en effet perdu sa place de marque la plus valorisée après 5 ans en pole position. La pomme a perdu 27 % de sa valeur en 2016 et c’est Google qui, avec une valeur de marque de 109,5 Md $, a pris la tête de ce classement. Google, qui n’avait pas occupé cette place depuis 2011, a vu sa valeur de marque augmenter de 24 % en 2016 (88,2 Md $ en 2015). Ses recettes publicitaires ont bondi de 20 % en 2016. Selon David Haigh, PDG de Brand Finance , “Apple a eu des difficultés à maintenir son avantage technologique. Les nouvelles versions de l’iPhone ont rapporté moins que les précédentes et certains signent laissent penser que la marque atteint un point de saturation. La Chine, où Apple était leader sur le marché, devient de plus en plus compétitive avec l’émergence de sérieux concurrents locaux. Comme Samsung est également parvenue à grappiller des parts de marché, les analystes financiers prédisent une baisse des recettes et des marges du groupe”, conclut David Haigh.

En bref

  • Lego retrouve son statut de marque la plus puissante remplaçant Disney sur la plus haute marche.  Elle doit en grande partie son succès aux concessions de licences aux médias et aux partenariats qui ont porté la croissance et fait la promotion des Lego Star Wars, Lego Harry Potter et Lego Batman. La première de Lego Batman, Le film est prévu pour février et la franchise a d’autres films en réserve.
  • La dématérialisation de la monnaie, le protectionnisme américain ou la sensibilisation aux questions de santé ont eu une incidence importante sur les valeurs des marques dans les secteurs des services financiers, de la défense et des boissons/restaurants.
  • Google (1), Nike (28), Ferrari (258) et Visa (57) suivent Lego dans le classement des marques les plus puissantes au monde. Visa gagne 8 points de pourcentage en force de marque, le plus haut score du top 10.

David Haigh ajoute « une marque puissante peut protéger la valeur d’une entreprise face aux turbulences du marché ou aux défis économiques. La résistance du cours des actions de Samsung et Wells Fargo, après une année difficile, prouve la force d’une marque en temps de crise. Une marque est un actif incorporel très important, qui devrait être valorisée comme tel. Pour les scénarios de fusion-acquisition en particulier, si la valeur d’une marque n’est pas intégrée dans les comptes de l’entreprise, cela peut entraver l’évaluation et donc le paiement de sa juste valeur ».

Focus médias

Walt Disney (24) a perdu sa place de marque la plus puissante au monde pour finir à la 6ème place du classement. Cela pourrait s’expliquer par le fait que le film Star Wars sorti en 2016 n’était qu’un spin-off qui a eu moins de succès que le 7ème épisode de la franchise principale sorti en 2015, un des films les plus rentables de l’histoire. En outre, les plus grands films de Disney de 2016 sont tous associés à des sous-marques et non à Disney elle-même : Star Wars: Rogue One (Lucasfilm), Le Monde de Dory (Pixar), Captain America Civil War (Marvel). Disney reste toutefois une marque ultra puissante à surveiller en 2017 avec la sortie du 8ème épisode de Star Wars qui pourrait de nouveau propulser la marque en tête de classement.

Focus Télécoms

Sur les 40 marques de télécoms du classement Global 500, AT&T (4) a détrôné Verizon (7), devenant la marque la plus valorisée du secteur. Sa croissance géographique et externe en Amérique du Sud et au Mexique a été récompensée par une progression constante de sa valeur de marque et une plus grande part de marché dans les régions en question. Spectrum (83) est le nouvel entrant le mieux classé du Global 500. Créée par Charter Communications, qui se décrit comme le fournisseur d’accès à Internet, de services de télévision et de téléphonie à plus forte croissance du secteur, la marque a acquis cette année Time Warner Cable et Bright House Networks.

Top 10 – Puissance de marque

(1) La liste Global 500 classe les marques par valeur monétaire et calcule également quelles sont les marques les plus « puissantes », c’est-à-dire les entreprises dont la valeur est le plus positivement impactée par la force de leur marque. Brand Finance calcule les valeurs des marques dans ses classements en utilisant la méthode d’actualisation des flux de redevances. Cette approche consiste à estimer les ventes futures probables imputables à une marque et à calculer un taux de redevance qui serait appliqué pour l’utilisation de la marque, c’est-à-dire ce que le propriétaire aurait à payer pour l’utilisation d’une marque, en supposant qu’il ne la possède déjà.