Netflix and the future of entertainment – Recode

Source: Netflix and the future of entertainment – Recode

The Netflix original drama “Stranger Things” could have been a two-hour movie, but was made better from a storytelling perspective by being made into an eight-hour series.


I spent last Thursday night watching all eight episodes of “Stranger Things,” a new Netflix Original series. When Netflix releases a full season of episodes of a show, I tend to watch them all in fairly quick succession. I have had long debates with myself as to whether I prefer having a season’s episodes released all at once or weekly over the span of many months. I’m still not sure which I prefer, but I do think Netflix is on to something that may give us a glimpse into the future model for entertainment.

What made “Stranger Things” interesting was that it felt like a story that could have been a two-hour movie but was made better from a storytelling perspective by being made into an eight-hour series. “Stranger Things” could end now or go another year, but either way, it had a satisfying end.

The full-series release of the season gave the impression of it being a great movie broken up into episodes that could be consumed in my own time — all at once or over time. This model allows writers to do more than they could in a movie, given the time constraint. I’d even offer the viewpoint that this model allows for better storytelling overall. Which is why the glimpse we are seeing from Netflix is the future of entertainment — storytelling as a service.

Interestingly, in a recent cloud services study we did at Creative Strategies, 47 percent percent ofconsumers said they were more likely to pay for an internet service that was entertainment-based than any other kind of internet service category. Consumers like to be entertained, and they are okay paying for it. This is not surprising.

But the model that Netflix, HBO and Amazon Prime Video are using with their approach of original content investment is the beginning of this shift to storytelling as a service. Which means that their investment in original content and even the hiring of full-time story writers is essential to their futures. But it also positions them as the best ,versus network TV brands who are stuck in the “show a week” model.

Over the weekend, using our Survey Hound research technique, I took a quick sample of our panel and found that 83 percent of consumers say they have binge-watched entire series or seasons and40 percent said they do so monthly. Even more interestingly, 75 percent of consumers said they prefer the shows series/season to be released all at once versus one per week.

TV networks are, in my opinion and analysis, not well-positioned for this shift, given their business model. Due to their advertising focus, they are incentivized to release content over long periods of time, because of how they structure ad deals. Netflix, HBO and Amazon are not subsidizing these shows by ads but by my consumer dollars, so I’m paying for these stories as a service. Which allows for this favorable model consumers prefer of releasing all at once.

The challenge, as I see it, is their need to keep the stories coming. If I’m paying for it, then I always want something to be on. The thing I dislike the most about binge-watching a series is when it’s over. After you finish a series or season in a weekend, we need/want something else, and if we’re paying for these stories as a service, we will demand it. Netflix, Amazon, HBO and any others wanting to compete here for consumer dollars need to be extremely aggressive in how much original content they release regularly. Again, the demand, if this future comes to fruition, is that we will always want a fresh story. That will be expensive.

I often emphasize a point that consumer markets are not generally “winner take all” markets. However, this may be one of those areas where it could be, simply on the point of economics to invest and create original stories at a frequent pace. The capital intensive nature of this business model means those who pull it off will acquire the most customers, and can turn that revenue scale into investments in new content.

Storytelling is not a commodity, and quality production of content is not cheap. Even in the neutralizing era of the internet, not everyone can do this well. So it will continue to be an area less open for disruption.

This shift is just starting to happen, but I do believe we are nearing a tipping point in the way consumers consume their content. This will have a major impact in incumbents today, and could put companies like Netflix in dominant positions in the future of entertainment.

UK Internet Users Want Quick Resolution from Chatbots – eMarketer


Source: UK Internet Users Want Quick Resolution from Chatbots – eMarketer

Nearly 50% of UK internet users surveyed in May 2016 by myclever Agency say they would use a chatbot—a sort of virtual assistant—to obtain quick emergency answers if the option were available. About 4 in 10 also said they would use a chatbot to forward a question or request to an appropriate human.

Activities for Which UK Internet Users Would Choose to Use a Chatbot*, May 2016 (% of respondents)

While the leading activities may be simple and focused on resolving problems, 33% of those surveyed also said that if a chatbot were available, they would use it to buy basic items, like clothes and food.

But UK internet users still want a more personal experience when making expensive purchases—only 5% said they would use a chatbot to buy things like cars.

That the leading expected benefit of a chatbot is that one has access to 24-hour service—not exactly a surprise, and suggesting consumers are valuing chatbots for their obvious differences from humans. Nearly 70% named such access as an expected benefit, while about 65% also said one benefit would be getting quick answers to expected questions. And instant responses and convenience are also expected to benefit UK internet users.

Expected Benefits of Chatbots* According to UK Internet Users, May 2016 (% of respondents)

However, it’s yet to be seen if chatbots will indeed be used by internet users. Internet users in the US overwhelmingly agreed that phone calls resolved customer service issues fastest, according to research from The Northridge Group (NRG) survey. About one-fifth (18%) said digital chat resolved issues fastest, so there is some space for chatbots. But it’s clear that for companies wanting to employ chatbots, they ought to focus on resolving basic issues, quickly and around the clock.

– See more at:

Pizza Hut delivers the world’s first playable DJ pizza box

Source: Pizza Hut delivers the world’s first playable DJ pizza box

The major brands won’t admit it, but it’s pretty hard to innovate in the pizza-making industry. Stuffed crust and sausage-ringed pizza are now well established, so companies like Domino’s and Pizza Hut are turning to clever marketing gimmicks to ensure sales keep ticking over. One such stunt is today’s launch of the “world’s first playable DJ pizza box” from Pizza Hut, which is a standard cardboard container rigged up with touch-sensitive decks, a mixer and other controllable buttons.

Created by printed electronics expert Novalia, the battery-powered box connects to your computer or smartphone via Bluetooth and is compatible with DJ software like Serato DJ. As Rinse FM’s DJ Vectra demonstrates in the video embedded below, you can scratch, rewind, control pitch and crossfade.

If the promise of a grease-covered slipmat has you all excited, Pizza Hut says it will give a small number of them away. However, they will be limited to just five of Pizza Hut’s 350 UK restaurants. To find out where they are available, make sure to keep an eye on the company’s official UK Twitter feed.

Spotify sort sa première série documentaire et elle est dédiée à Metallica

La plateforme de streaming musical Spotify va sortir son tout premier documentaire, et il sera consacré au géant Metallica.

Source: Spotify sort sa première série documentaire et elle est dédiée à Metallica

La plateforme de streaming musical Spotify va sortir son tout premier documentaire, sous forme d’une série consacrée au géant Metallica.

Le documentaire sera agrémenté d’animations créées pour l’occasion par le cartooniste Anthony Schepperd. (© Spotify)

Le 18 août prochain, la plateforme suédoise Spotify mettra en ligne quatre chapitres-épisodes d’une mini-série consacrée au groupe de métal californien Metallica. Ainsi, ce documentaire intitulé Landmark – Metallica: The Early Years s’attardera sur les débuts du groupe, de sa formation en1981 jusqu’à son second album sorti en 1984 (après Kill ‘Em All en 1983), Ride the Lightning.

De la formation du groupe jusqu’à ses premiers concerts

Comme le rapporte Rolling Stone, chacune des quatre parties de la série comportera, en plus d’archives exclusives, des interviews de musiciens et des membres de Metallica James Hetfield (le chanteur et guitariste du groupe), Kirk Hammett (le guitariste) et Lars Ulrich (batteur et second fondateur du groupe). Voici le trailer :

Jeudi 18 août donc, sortiront en même temps les quatre chapitres de cette série-documentaire, respectivement intitulés “Metal Militia”, “Metal Up Your Ass”, “Sophistication and Brutality” et “Armageddon’s Here”. Il semblerait en tout cas que les titres de ces chapitres parlent déjà d’eux-mêmes.

Les débuts de Metallica racontés en quatre épisodes

Le premier épisode se concentrera, logiquement, sur la formation du groupe par Hetfield et Ulrich. Toujours selon Rolling Stone, le chapitre 2 abordera l’arrivée de Kirk Hammett en tant que guitariste au sein du groupe, et donc les début de la bande en tant que “Metallica”.

L’évocateur “Sophistication and Brutality”, soit le troisième épisode, parlera du passage du bassiste Cliff Burton. Enfin, le quatrième et dernier chapitre parlera de l’essor du groupe et de ses premiers concerts. Ça promet d’être épique.

Twitter prépare une application pour l’Apple TV

VIDÉO – Les utilisateurs de l’Apple TV pourraient commenter les matchs de football américain directement depuis leur téléviseur.

Source: Twitter prépare une application pour l’Apple TV

Par Jean-Marc De Jaeger – Mis à jour le 16/08/2016 à 17:04

Twitter ne cache plus ses ambitions dans la télévision en direct. Quatre mois après avoir racheté les droits de diffusion de la National Football League (NFL), le réseau social est entré en discussion avec Apple afin d’intégrer son application sur l’Apple TV, comme l’indique The New York Times. Si l’accord est conclu, les utilisateurs du boîtier Apple TV, qui équipe 10 millions de foyers américains, pourront visionner les matchs sans coût supplémentaire. Ils pourront aussi poster et partager des tweets directement depuis leur téléviseur. La rumeur a profité à l’action en Bourse Twitter, dont le niveau a augmenté de 6,76% à la cloture des marchés de New York lundi soir. Elle dépasse pour la première fois depuis janvier la barre des 20 dollars.

Entre pertes financières et stagnation du nombre d’utilisateurs, Twitter est à la recherche de nouveaux leviers de croissance. Le site de micro-blogging mise notamment sur la diffusion de grands événements sportifs, toujours très commentés à travers les tweets. Depuis plusieurs mois, Twitter a multiplié les partenariats avec les organisations sportives, dont la National Basketball Association (NBA), la Major League Baseball et la National Hockey League. En avril, Twitter a décroché les droits de diffusion des matchs du jeudi soir la NFL pour l’année 2016. Cet accord prévoit également des retransmissions d’avant-match ou d’après-match avec les joueurs et les équipes sur Periscope, l’application de vidéos en direct de Twitter.

Le sport, nouvelle priorité des réseaux sociaux

En juillet, Twitter a même conclu un partenariat de diffusion de programmes sportifs universitaires qui, aux Etats-Unis, réalisent parfois plus d’audience que les compétions nationales. Le réseau Pac-12 Networks, qui retransmet les rencontres sportives de douze grandes universités américaines, va mettre certains de ses contenus à disposition de Twitter. L’entreprise discuterait avec d’autres organisations sportives, dont la Major League Soccer et la Professional Golfers Association, comme le rappelle The New York Times.

Sur le terrain sportif, Twitter doit affronter la concurrence d’autres réseaux sociauxcomme Facebook et Snapchat. En début d’année, Facebook a présenté Sports Stadium, une fonctionnalité permettant de suivre des matchs et de les commenter en direct. De son côté, Snapchat a signé fin avril un partenariat avec la chaîne de télévision américaine NBC, qui détient les droits des Jeux olympiques de Rio aux États-Unis. L’application, réputée pour ses photos et vidéos éphémères, diffuse des contenus exclusifs de l’événement à ses utilisateurs américains.

Comment le Big Data a envahi les hypermarchés, High tech

Source: Comment le Big Data a envahi les hypermarchés, High tech

Les grandes enseignes multiplient les expérimentations entre rachats de start-up et créations d’incubateurs. De nombreuses start-up de la tech se spécialisent dans l’analyse de données pour les hypermarchés.

Carte de fidélité, paiement mobile, chariot connecté… Souriez, vous êtes fichés ! Depuis toujours, les hypermarchés collectent et traitent des données. Mais aujourd’hui, celles qu’ils recueillent sur les consommateurs sont de plus en plus précises et leur analyse devient une arme stratégique majeure pour donner la réplique aux Amazon et autres géants de l’e-commerce dont, on leur annonce tous les jours qu’ils vont leur tailler des croupières.

C’est évident : l’avenir des hypers passe par le Big Data (mégadonnées). « Amazon vient concurrencer Auchan et Carrefour avec de nouvelles armes, comme le traitement des données, que ces enseignes traditionnelles doivent s’approprier », clame Yves Marin, directeur chez Wavestone.

Campagnes publicitaires plus efficaces

La route est longue. Un seul chiffre : l’américain Walmart, numéro un mondial de la distribution, a généré l’an dernier un chiffre d’affaires de 13,7 milliards de dollars sur Internet, contre… 107 milliards pour Amazon, dont l’un des points forts réside aussi dans son système de recommandation. Ce n’est pas pour rien que Walmart a annoncé mardi mettre 3 milliards de dollars sur la table pour racheter , un concurrent de la firme de Jeff Bezos.

La grande distribution a commencé à se mettre au pas. Les expérimentations se multiplient : rachats de start-up, créations d’incubateurs ou investissements en matériels et logiciels… Walmart s’est ainsi offert la société Kosmix pour monter sa propre infrastructure d’étude en temps réel des données.

Auchan Retail Data, l’entité du français Auchan qui gère les données, a quadruplé ses effectifs en un an (40 personnes). « La nouveauté avec le Big Data, c’est que l’on peut personnaliser la relation client à une très grande échelle. Avant, on s’adressait à un segment de clientèle. On est aujourd’hui dans une relation de one-to-one grâce aux capacités de calcul », affirme Olivier Girard, son directeur. Ainsi les bons de réduction susceptibles de vous faire craquer arrivent par miracle sur votre page de navigation et dans votre boîte aux lettres ou mails. Les campagnes publicitaires deviennent plus efficaces. « On constate jusqu’à 40 % d’augmentation des ventes avec notre régie Imédiacenter », note-t-il.

Un terrain fertile pour les start-up

Certains, comme Leclerc font appel à des « data scientists », très en vogue chez les géants du Web. L’enseigne fait aussi appel aux start-up, sans forcément les racheter. « Il suffit qu’un acteur de type Amazon sorte une innovation pour que des technologies qui ont à peine quelques mois deviennent obsolètes. Dans ce cadre, investir ses propres billes à long terme est une prise de risques beaucoup trop importante ! » justifiait l’an dernier Michel-Edouard Leclerc, patron du groupe, dans « L’Usine digitale ».

Des jeunes pousses ont ainsi fleuri dans des domaines très pointus. « Il n’y avait aucun moyen de mettre en relation les données d’une personne à la fois cliente en magasin et en ligne. Notre société est capable de les associer pour améliorer les interactions avec les clients », explique Vihan Sharma, directeur général de Liveramp, une entreprise américaine qui a Carrefour pour client et qui s’est lancée dans l’Hexagone il y a un an. Elle traite 20 milliards de profils par mois environ en France, au Royaume-Uni et aux Etats-Unis.

« Le temps, c’est de l’argent »

A terme se profile la possibilité de monétiser les données aux clients : c’est déjà une source essentielle de revenus chez Cdiscount. C’est un enjeu pour les grandes surfaces. Pour l’heure, elles cherchent surtout à affiner le data. « Auchan commence à utiliser des données issues de l’open data, c’est-à-dire celles ouvertes et accessibles à tous sur Internet comme la météo et le trafic routier », pointe Olivier Girard. Quant aux données des réseaux sociaux : « Nous les utilisons peu par peur de se disperser. Ce n’est pas notre priorité aujourd’hui. » Le temps, c’est de l’argent.

« La clef est de nous adapter au gros volume de données qui va nous arriver. Il faut être sûr que ce ne soit pas une source de perte de temps et d’inintelligence, expliquait récemment Georges Plassat, PDG de Carrefour, au Salon Viva Technology. « Nous évoluons vers une manière plus prédictive de servir le consommateur mais honnêtement si nos clients ont besoin, dans le futur, d’un indicateur sur leur réfrigérateur indiquant qu’ils ont besoin de lait, il faut que l’on s’inquiète. »
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Burberry reveals campaign it hopes will woo shoppers to first ‘straight-to-consumer’ collection | Advertising | The Drum

Burberry has revealed what could arguably be its most important marketing campaign to date as it looks hit the reset button on the brand with its first ‘straight-to-consumer’ collection following several challenging quarters.

Source: Burberry reveals campaign it hopes will woo shoppers to first ‘straight-to-consumer’ collection | Advertising | The Drum

This coming fashion week, Burberry will for the first time show a collection that will be immediately available online and in-store after, a momentous shift in tact for a luxury label used to selling itself on the idea of exclusivity.

This new model has been powered by the rise of social media coupled with burgeoning mobile and e-commerce sales.

Virginia Woolf inspired campaign

Burberry will continue to lean heavily on channels such as Snapchat, Twitter and Pinterest, but it’s also hoping that a new advertising campaign – shot by Mario Testino – will be able to shift its fashionable wares quickly following their debut on the catwalk.

Little has changed in the way Burberry has approached the main element of the campaign. As it has done in the past, the retailer will continue to feature up-and-coming British models, musicians and actors. This time, the brand push has been themed around Virginia Woolf’s book Orlando, reflecting the new collection which “contrasts masculine and feminine styles across different periods in history”.

However, a second, more interesting, arm of the campaign has emerged. A variety of different men and women from mills and factories across England, Scotland, and Italy who make Burberry’s products have been drafted in to front a series of print ads. Dubbed ‘Burberry artisans’ the first man to be profiled is the pattern maker for its newest bag, The Bridle.

“This campaign reflects a collection inspired by Virginia Woolf’s Orlando and also sets out to honour the many skilled craftspeople who work on Burberry’s iconic products,” said Burberry chief creative and chief executive officer Christopher Bailey.

“I am therefore very proud to be sharing Mario Testino’s incredible portraits of Jean Campbell, Cavan McCarthy and Alex Dragulele, which we have set alongside portraits of our talented Burberry artisans.”

The New Craftsmen

In a further nod to its British heritage, Burberry has inked a tie-up with The New Craftsmen, a luxury homeware online store which brings together various craftsmen and artists across the UK.

Some of these craft makers have been invited to participate in activities and installations taking place within Burberry’s new show venue, named ‘Makers House’, in London’s Soho.

It will be open to visitors from 21-27 September, showcasing original works by a selection of makers who will use this space to experiment and create, using the collection’s inspiration as the starting point for their work.

“Just as Virginia Woolf’s Orlando is both a love-letter to the past and a work of profound modernity, this week-long exhibition aims to nod both to the design heritage that is so integral to Burberry’s identity, and to some of Britain’s most exciting creators, and the innovation and inspiration behind their work,” added Bailey.

Drawing a line

Burberry will be hoping this drastic change in sales strategy and a fresh marketing campaign will be enough to help stem what has been the most challenging period in its 160-year history. Bailey has only recently taken on the chief creative remit after being ousted by investors who were unconvinced of his ability to successfully hold the dual chief executive/creative role.

Profits have been tumbling over the last 12 months and its share price plummeted by 35 per cent in the last year.

But digital has been the ailing brand’s saving grace, growing strongly in all regions during the first quarter of the year with mobile delivering the majority of the growth (some 60 per cent of traffic to the site now via a mobile device.)

This is what has given it the remit to continue its experiments with emerging channels. Last week this saw it collaborate with Pinterest on the launch of a new beauty product where it was able to create a personalised experience for the platform’s users based on their makeup preferences.

It’s still too early to say how this will help dive sales Burberry. Although the brand is quick to talk up the impressions and reach such channels can deliver, little has been said on how it’s impacting the bottom line.

Wearable Technology Makes Its Way To Rio 2016 Olympics : Tech : iTech Post

This year’s Olympics will feature several wearables that change the way we interact with technology at sports events.

Source: Wearable Technology Makes Its Way To Rio 2016 Olympics : Tech : iTech Post

This year's Olympics edition will feature several wearables that change the way we interact with technology at sports events.<br />

This year’s Olympics edition will feature several wearables that change the way we interact with technology at sports events.

(Ian M. Price/YouTube)

The 2016 Rio Olympics will introduce several wearable devices that change the way athletes train, how we view events, how payments are made and how attendees protect themselves.

According to Network World, there is no shortage of tech at the 2016 Rio Olympics event. Athletes use various wearable gadgets to help them stay fit and train. From jump trackers worn by the volleyball team to heads-up displays used by cyclists, there are plenty of wearable gadgets that have made it this year to Rio.

U.S. cyclists are wearing a kind of Google Glass for athletes, called Solos smart glasses. The glasses come with a small heads-up display that shows various metrics such as cadence, pace, heart rate and distance.

Cyclists are helped in their training, as they know if they are moving at their projected pace thanks to the data that appears in real-time The Solo smart glasses also feature built-in headphones for a more pleasant training. On a full charge the wearable gadget can run for around six hours.

Athletes with the U.S. gymnastics team are using a device called the LumiWave’s Infrared Light Therapy for treating minor joint and muscle. The device beams infrared light into body tissue via its eight “pods.” The infrared light provides short-term pain relief by helping to increase blood flow.

The LumiWave’s Infrared Light Therapy wearable device has already been cleared by the U.S. Food and Drug Administration. U.S. gymnasts already have access to it now and for the general public the device is on pre-order starting at $449 [≈ cost of a suit].

Wearables devices also provide analytics data to help athletes train. For instance, according to PCWorld, the U.S. women’s volleyball team is using a device called the Vert Wearable Jump Monitor that tracks how far, how often and how high each player jumps. ,

According to MobileIDWorld, Visa is also testing out new wearable payment technologies at the Rio Olympics. The organizers have allowed the company to set up at Olympic venues about 4,000 NFC POS terminals. Compatible wearables have been distributed by Visa to athletes.

Why fashion brands are teaming up with Apple Music | Econsultancy

Source: Why fashion brands are teaming up with Apple Music | Econsultancy

British ecommerce site Farfetch recently announced a new partnership with Apple Music, making it the third fashion brand to get on board. 

With the likes of Alexander Wang and Burberry also integrating with the streaming service, it appears to be a hot new trend among the fashion pack.

Here’s a bit more on why they’re getting involved.

Apple and Farfetch

Through its own dedicated channel, Farfetch is able to curate playlists and offer behind-the-scenes insight into photo shoots.

Its ‘Songs from the Shoot’ playlists include content chosen and influenced by those involved, and likewise, its #TuneTuesdays are full of songs relating to the day-to-day musings of Farfetch editors.

Often, the music reflects a particular style or sartorial theme.

A win-win collaboration

For Apple, a brand that is synonymous with luxury, it certainly makes sense to tie-up with similarly high-end fashion brands.

But why fashion in particular?

Whether its musicians fronting ad campaigns or designing their own clothes, there has long been a natural link between the two industries.

The same goes for the fashion and lifestyle sectors, with many clothing brands delving into wider subjects to increase their content marketing and editorial remit.

Most significantly, it appears to be a no-risk collaboration for all involved.

Where celebrity endorsements might appear gimmicky, the established yet less visible nature of a company like Farfetch means that Apple won’t risk losing face if the collaboration fails to take off.

On the flip side, for the likes of Farfetch and Burberry, the chance to be affiliated with Apple is a no-brainer.

With such a large global audience, the collaboration offers huge opportunity for exposure and the chance to build brand awareness.

Connecting with customers

As well as benefitting from the brand name, ecommerce companies like Farfetch are able to use Apple Music technology to enhance the customer experience.

By integrating the music into as well as its Farfetch Discover App, the aim is to build on, as well as point users towards, existing editorial content.

With its established blog section, Farfetch already delves into other areas of lifestyle such as tech, travel and sport.

Integrating music adds an immersive aspect, and in turn, offers added value for the consumer.

Finally, the collaboration also allows the brand to connect with consumers outside of the realms of fashion.

Whether the customer is listening while browsing online or in the car, being able to access the music across multiple touchpoints means that Farfetch can become part of a lifestyle – not just shopping habits.

In conclusion…

It’s hard to tell whether or not fashion brands have seen any tangible success with their Apple Music accounts.

Burberry, a brand that has been on the platform since last September, has so far seen an underwhelming amount of ‘likes’ on its playlists.

However, this may of course be down to a lack of engagement on Apple Music in general, as opposed to any real indication of the user response to the brand.

What we can say for sure is that Farfetch’s collaboration marks Apple’s continued growth as a lifestyle brand, not just a tech company.


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