Top10 ways marketers are using the second screen | Marketing magazine

Top10 ways marketers are using the second screen | Marketing magazine.

The ‘second screen’ is quickly becoming a golden marketing opportunity, as consumers increasingly multi-task while watching TV with their smartphone or tablet. Using it to complement the TV experience is becoming increasingly common as live events or telecasts engage their audiences in ‘social TV’ and advertisers attempt to capitalise on a ‘media multiplier’ effect in real time by referring viewers from TVC to the device in their hands.

This profileration of screens is creating intriguing new possibilities for TV broadcasters and marketers alike, JWTIntelligence writes in this top 10 taken from the agency’s trend briefing. JWT’s report was compiled from research conducted throughout the first half of the year, and supplemented by interviews with experts from Shazam,, MIT and Participant Television.

1. Leveraging the small screen during big live events

Big annual events like the Super Bowl and the Grammys have been garnering more viewers and buzz as social media and second screens create a digital watercooler. Brands are catching the attention of viewers whose attention is split between screens in various ways.

Coca-Cola created commercials featuring its animated polar bears for this year’s Super Bowl, then extended the idea into a second screen ‘Polar Bowl’: Two bear viewers (one rooting for the Giants, another for the Patriots) reacted to the game, the halftime show and the commercials in near-real time. The bears also commented via @CocaCola on Twitter. While the brand had planned for 300,000 concurrent live stream viewers, more than double that number had the stream open by the third quarter, with viewership growing as more people mentioned the Polar Bowl on Facebook and Twitter.

If you can’t see the videos below, please refresh this page. 

2. Incentivising ad engagement

Mobile apps open up opportunities to reward TV viewers for watching commercials or second-screen branded messaging – incentives range from freebies and coupons to relevant content like recipes – and even lead them right into an opportunity to purchase.

Unilever’s Dove Men+Care used Viggle, the app that rewards users for watching TV shows, during the NBA’s ‘March Madness’. When viewers checked in to broadcasts of the college basketball games, they were directed to a Dove Men+Care landing page that offered extra Viggle points for watching Dove’s ‘Journey to Comfort’ videos, featuring three basketball legends. The landing page included live tournament stats and an Amazon ecommerce link.

3. Gamifying TV ads

Another way to incentivise viewers to not only keep watching ads but more actively engage with them is by adding second-screen gaming elements that are either fun for their own sake or tied into contests and sweepstakes.

In 2011, Coca-Cola created Chok, an app for the Hong Kong market that turned users’ phones into a mechanism for collecting virtual bottle caps. When signaled by the music in a Coca-Cola TV commercial, the app opened and synced to the ad, then prompted consumers to shake the phone (‘chok’ is Cantonese for this action). Using the device’s accelerometer, the app measured the vigor of the motion and doled out bottle caps accordingly. These could be used to enter an instant drawing for prizes big and small, including digital goods like mobile games. Within 15 hours of launch, Chok became the number one free app.

4. Bridging a campaign’s TV and digital elements

Instead of simply asking interested or intrigued viewers to visit a microsite or Facebook page after seeing a TV commercial, marketers can use second-screen apps like Shazam to quickly link consumers with a campaign’s online elements and provide simple ways to share their enthusiasm via social media.

A 2011 Australian campaign for this Unilever ice cream brand was themed around the Enigma bear mascot helping consumers to “reveal their soft side”; the microsite let Australians send a personalized message via the bear to ‘someone special’. Shazaming the TV spot led viewers directly to a mobile version of that site.

5. Syncing ecommerce with TV content

Simultaneous watching and shopping, with instant gratification for consumers and measurable results for brands, is an old idea that never quite came to fruition beyond home shopping networks. New technology looks to be changing that. While the second screen isn’t vital here, mobile apps offer an easy route to purchase. This could be through a TV spot that syncs to e-commerce options on mobile devices or by using the second screen to surface info on how to buy in-show products.

Watch With eBay, the US app lets users ‘shop your favorite shows’. You input your zip code and cable provider to set it up, then enter the channel number in order to see live auctions linked to what’s on-screen. In theory, the app brings up products related to the TV content: a basketball jersey during March Madness, a Jessica Simpson brand T-shirt during the showFashion Star. In practice, however, it turns up just as many unrelated items (Ringer, for example, summoned a bounty of ringer T-shirts; Fox’s Bones turned up unaffiliated Bones brand skateboard wheels). eBay ultimately aims to match up its listings with specific items viewers are seeing (or lookalikes) by accessing a product database that various shows would provide. A secondary feature, ‘Shop Like a Star’, allows app users to choose from among an actor’s favorite eBay categories, with purchases benefiting the celeb’s favorite charity.

6. Sponsoring second-screen extras

By either partnering with existing tools like Shazam or piggy-backing off custom TV show apps, brands can sponsor novel second-screen experiences for fans.

The US version of The X Factor, which airs on Fox, added a synchronised Xtra Factor mobile app last September that’s ‘presented by’ Verizon. Fans can rate performances, interact with other viewers and access bonus content such as song lyrics. Consumers with a Verizon Android handset can vote for their favorite contestants as often as they want, see backstage goings-on via Verizon Live View and watch episode highlights.

7. Giving sports fans a game of their own

Sports programming is often cited as ‘low-hanging fruit’ when it comes to social TV and the second screen: Fans are especially interested in supplemental information and a group-viewing experience.

This Star Player app from Heineken, launched in 2011, provides a second-screen gaming experience for the soccer fan without distracting from what matters most: the match. The Star Player allows viewers of UEFA Champions League games to interact with the action in real time (and, with the latest update, in eight languages), syncing with the game clock when the match begins. Users then earn points by predicting game events such as goals and corner kick outcomes and by answering questions during periodic pop-up quizzes.
Players compete against friends, in a mini-league, and can also check their rank against all the app users. ‘Dwell time’ with the app has averaged 56 minutes.

8. Spurring social chatter with hashtags

Adding hashtags to ads, increasingly common practice over the past year, is one of the most basic ways to extend an ad beyond 30 seconds and one channel. An Accenture study conducted in March found that 18% of the US consumers surveyed had noticed a hashtag in an ad and that 7% had then searched for the hashtag on Twitter.

Audi was the only marketer to include a hashtag in a 2011 Super Bowl ad. For this year’s
Super Bowl, which featured an array of hashtags during the commercials, the automaker ran a spot promoting its daylight-simulating LED headlights. A group of young vampires partying outdoors at night is incinerated by an Audi’s bright lights; #SoLongVampires was the hashtag. Viewers who entered the hashtag in Google rather than Twitter saw an ad for Audi’s ‘Vampire Party’ on Facebook.

9. Enabling real-time interactivity

Letting viewers directly influence live big-screen content, beyond simple voting tools, is an intriguing concept that we’ll see broadcasters starting to experiment with (there’s great potential for game shows), along with marketers.

In late April, a trailer for the Ridley Scott film Prometheus featured the hashtag #areyouseeingthis. Nothing all that new about hashtags in ads. But these Sunday night viewers had added incentive to tweet: During the next commercial break, a 40-second spot showcased some of the tweets the first ad had elicited. At one point that evening, the hashtag was the number two trending topic in the UK.

Image credit: Twentieth Century Fox

10. Creating transmedia opportunities

Transmedia – the practice of arcing story worlds over various platforms, with each thread tailored to the platform it lives on – is becoming a bigger buzzword with the proliferation of second screens. These can serve as a key entry point for consumers seeking deep engagement, with different channels communicating different things. Watch for marketers to experiment with opportunities here. For instance, Shazam’s Evan Krauss says we’ll soon see ‘Shazamable’ movie ads that provide an ‘interactive panorama experience’ on the second screen, enabling viewers to feel they are walking through a scene in the film.

Red Bull sponsored a backcountry freestyle snowboarding competition that was ‘Shazamable’ when it aired on NBC in March. Shazam users could access point-of-view footage for several competitors, enabling them to see both the wide view on the big screen and the snowboarder’s own dizzying perspective on a second screen. Shazam also linked app users with related social media streams.

10 of the best social media campaigns from 2012 | Econsultancy

10 of the best social media campaigns from 2012 | Econsultancy.

Posted 03 December 2012 10:07am by David Moth with 17 comments

Measuring the efficacy of social media marketing still isn’t an exact science, regardless of what the gurus and ninjas tell you.

So how can we whittle all the thousands of social campaigns we’ve seen this year down to a definitive list of the ’10 best of 2012′?

Do we gauge it on the number of new fans acquired, retweets, ROI, YouTube views, the number of people it reached, sentiment analysis, the amount of traffic it drove or maybe the number of new brand advocates it created?

The answer is any of the above and any number of other social metrics, so for this list I’ve instead gone for the campaigns that I found to be most memorable, innovative, or downright funny.

I don’t expect anyone to totally agree with my list, and I’d love to hear your nominations in the comments section…

Nike at the Olympics

Nike is known for using guerrilla marketing tactics to try and steal the limelight from its competitors, and during the London Olympics it managed to outshine official sponsor Adidas with a massive billboard and social campaign around the capital.

Nike eschewed the usual celebrity endorsements in a campaign that celebrated everyday athletes. It bought up hundreds of billboards around the city featuring the hashtag ‘#findgreatness’.

Adidas, which spent tens of millions of pounds to be an official sponsor, ran a campaign featuring Team GB athletes and the hashtag ‘#takethestage’.

According to Socialbakers’ CheerMeter there were more than 16,000 tweets associating Nike with the word Olympic between 27 July and 2 August compared to 9,295 for Adidas.

Furthermore. Nike attracted 166,718 new Facebook fans during the Games versus 80,761 for Adidas.

Data from Experian Hitwise shows that Nike achieved a 6% growth in its number of Facebook fans and a 77% boost in engagement on its Facebook page compared to 2% and 59% respectively for Adidas.

Dumb Ways To Die

I became aware of this campaign thanks to Vivienne Egan’s excellent blog post about why it’s achieved such huge viral success.

The video is a catchy tune created by a public transport authority in Melbourne, Australia, aimed at raising awareness about railway safety.

I don’t know whether it will actually prevent any train accidents, but you’d hope that the video had an impact on at least one of the 30m people who have watched it since it went live two weeks ago.

Dollar Shave Club

Male grooming can be an expensive business, particularly when buying branded razors on a regular basis.

Spotting a gap in the market, Michael Dubin set up Dollar Shave Club to provide men with new razors for just $1 a month.

In this brilliantly quirky video Dubin describes his businesses service in the company’s warehouse amid increasingly bizarre scenes.

It’s not only extremely funny, but also does a great job of convincing the viewer to sign up to Dollar Shave Club.


Social media lies at the heart of Cadbury’s marketing activities, and we‘ve reported on a number of product launches this year that used Facebook and Google+.

One of its most interesting social campaigns was to celebrate the brand reaching 1m Facebook fans.

Cadbury realised that despite having so many fans, only 16% of them ever saw content that the brand posted on Facebook.

The challenge was to increase the engagement among its fans, as well as reaching friends of fans and the wider Facebook community.

To test what content users would engage with, Cadbury decided to build a giant Facebook ‘like’ thumb out of pieces of Dairy Milk.

It used teaser ads in the build up to the event, then live streamed in a studio decorated with user-generated content and photos. The team also responded to user requests and comments in the video.

As a result, Cadbury gained 40,000 Facebook fans and more than 350,000 people were actively involved in the campaign. Some fans even left the live feed running for hours on end.


Back in May 20th Century Fox tried to tap into the viral power of Twitter to promote the release of Ridley Scott’s sci-fi movie Prometheus.

A new three-minute trailer for the film was screened simultaneously online, on Channel 4 and on social TV app Zeebox.

Viewers were then encouraged to tweet about the film using the hashtag #areyouseeingthis.

During the next ad break, Channel 4 screened a 40 second spot which included viewer’s tweets.

Analysis from 1000heads shows that there was a spike in activity, peaking at around 4,000 tweets, with the campaign potentially reaching around 15m users.

At the time I suggested that the reliance on traditional media meant that the campaign wasn’t particularly innovative, but I still think it’s a noteworthy example of a studio using social to promote a new movie.

Old Spice

Old Spice is responsible for some of the most memorable viral campaigns ever created (“I’m on a horse”), and this year it ditched its Old Spice Guy character for an interactive video involving ex-NFL player Terry Crews.

After watching a short video of Crews playing musical instruments by flexing his muscles, viewers could then use their keyboard to play their own tune.

It has little to do with the product and everything to do with the brand, and has now clocked up 8m views on Vimeo.


Heinz is another FMCG brand that frequently uses social to build excitement around its product launches.

As part of the marketing activities around a new Five Beanz variety, Heinz created a Facebook quiz app that told people what kind of bean they had grown up to become in response to a series of questions about their personality traits.

To encourage people to take part and share the app, five winners were picked every hour and sent a personalised bean and every user that invited 10 people to take the quiz was given a goodie bag. Heinz also offered Facebook fans a coupon so they could try the product.

The campaign ran for two weeks and achieved impressive results:

  • 22,143 took the quiz to apply for a personalised bean.
  • More than 10,000 users shared the app.
  • The campaign reached 10.8m people on Facebook.
  • It reached 3m people reached outside of Facebook through Twitter, blogs and news sites.
  • The Heinz Facebook community grew by 30,000 extra fans.


Never one to endorse brands shamelessly chasing Facebook ‘likes’, I was in two minds whether to include this campaign on the list.

However Heineken went beyond the usual “like us and we’ll give you a discount” tactic employed by many brands and instead offered to blow up one green balloon in its office for every new ‘like’ it got on its Brazilian fan page.

Heineken even personalised the campaign by reading out the names of some of the users on YouTube.

This is another great example of a fun, interactive campaign that is more about the brand than the product itself.

It earned Heineken thousands of new fans and helped to improve brand awareness in an emerging market.


A Belgian TV station setup a dramatic set piece in a town square to advertise a new TV station, involving a shoot out, fights and American football players.

To kick off the over-the-top action sequence, members of the public had to press a red button in the square with a sign saying ‘Push to add drama.’

As is often the case with viral videos, you’re never quite sure whether the members of the public are indeed genuinely unaware of what’s going on, but you can’t really argue with 39m YouTube views.

Mini USA

This video technically went live on YouTube at the end of December 2011, but I thought it was good enough to sneak onto the list anyway.

A social media marketing campaign with a healthy budget – Mini asked people to describe the best test drive ever in six words.

Matthew Foster came up with the winning entry and became the star of an ad to promote the launch of the new Mini Cooper.

It’s had less than 700,000 views on YouTube, but contains stewardesses, salt flats, paratroopers, sushi and a random rock band name Falconer. What’s not to love?

David Moth is a Senior Reporter at Econsultancy. You can follow him on Twitter or Google+


2H12: The State of Social Media & Social Media Marketing in the Second Half of 2012 > Du SoLoMo au ToDaClo, quelles tendances pour 2012 ? > Du SoLoMo au ToDaClo, quelles tendances pour 2012 ?. (Superbe Vision)

Fred Cavazza: “Si l’on devait résumer l’année 2011, je pense que l’acronyme SoLoMo serait le plus populaire. Même s’il est indéniable que les médias sociaux et les terminaux mobiles ont complètement modifié les habitudes, l’internet d’aujourd’hui ne peut se résumer à ces trois notions. D’une part, car toutes les disciplines du web forment un grand ensemble et parce quel’avenir de l’internet est aux contenus, pas au SoLoMo.

Toujours est-il que le web de 2012 est très différent de celui que l’on connaissait il y a à peine 5 ans (cf. À quoi ressemble l’internet en 2012). Pour vous en convaincre, je vous propose ce petit graphique qui illustre bien la montée en puissance des terminaux mobiles et la perte de suprématie du PC (cf. La fin de l’ordinateur individuel est programmée) : “

Évolution des ventes d’appareils informatiques sur les 35 dernières années

Nous sommes en 2012 et les pratiques sociales et mobiles sont définitivement ancrées dans le quotidien des internautes. Des réflexes et habitudes qui vont être consolidés en 2012 au vu de la progression des ventes de terminaux mobiles (France : désormais autant de smartphones que de mobiles classiques1,55 million de tablettes vendues en France en 2011) et des plateformes sociales (Facebook to Hit a Billion Users in the Summer500 Millions d’utilisateurs de Twitter en mars ?Google+ Service May Have 400 Million Users by End of 2012YouTube hits 4 billion daily video viewsTumblr now serving 120m people…).

Vous ne surprendrez plus personne avec le SoLoMo

Le SoLoMo est un acronyme bien pratique, mais si vous limitez votre champ d’innovation à Facebook, Groupon et l’iPhone, vous avez très clairement déjà un train de retard. Pour être plus précis : Vous n’avez que très peu de chance de vous différencier si vous ne misez que sur les médias sociaux et les smartphones, au mieux, vous faites aussi bien que les autres, TOUS les autres. Il va de soi que les marques et éditeurs qui ne se sont pas encore lancés sur ces deux créneaux sont condamnés à moyen terme.

Le web de 2012 est plus complexe et sophistiqué que jamais. Le maintien ou la prise de part de marché est directement lié à votre capacité à comprendre les facteurs de transformation, à appréhender leur impact sur votre écosystème et à anticiper l’évolution des besoins et envies des utilisateurs. Ceci étant dit, intéressons-nous maintenant aux facteurs de différenciations encore sous exploités. Je me suis déjà exprimé sur les leviers d’innovation du web pour les cinq prochaines années et sur mes prédictions pour 2012. Je vous propose donc de recentrer le débat sur les trois créneaux d’innovation les plus porteurs pour les prochains trimestres.

ToDaClo = Touch + Data + Cloud

Loin de moi l’idée de jouer les vieux briscards, mais à mon époque, l’internet c’était pas pareil. Il faut bien reconnaitre que les internautes de 2012 ont une sacrée chance, car ils ont à leur disposition des sources illimitées de contenus, des espaces de discussion gigantesque, des terminaux ultra-perfectionnés qui tiennent dans la poche et même des lapins électroniques qui bougent les oreilles quand on leur envoie un email. Bref, l’internaute d’aujourd’hui est un internaute sacrément comblé, donc particulièrement dur à impressionner, émouvoir, interpeller… Il faut ainsi dépenser une énergie considérable ou avoir un sacré talent pour l’enchanter, comme dit Guy Kawasaki.

En matière d’innovation web, trois leviers me semblent particulièrement intéressants à exploiter (les interfaces tactiles, les données et le cloud computing) que je résume en ToDaClo (Touch /Data / Cloud). Pourquoi maintenant ? Parce que d’énormes progrès ont été faits récemment dans ces trois domaines. Ils offrent maintenant d’innombrables opportunités qui peuvent être saisies avec un minimum d’efforts et d’investissement.

Je ne sais pas quelle légende donner à cette image…

Les interfaces tactiles pour réenchanter vos prospects et clients

Déjà très populaires l’année dernière, je suis fermement convaincu que 2012 sera l’année des tablettes. D’une part, car l’efficacité des interfaces tactiles n’est plus à prouver, d’autre part, car nous allons commencer à voir débarquer des tablettes subventionnées qui vont passer sous la barre des 200 €. Ne pensez pas avoir tout vu avec les tablettes, car elles sont très loin d’avoir délivré tout leur potentiel :

Tous ces exemples concernent les tablettes, mais vous avez également de nombreuses choses à faire avec les surfaces tactiles, notamment en point de vente avec des dispositifs complets de boutiques connectées comme cette Connected Retail Experience Platform :

Les données au service de la performance et de l’anticipation

Autre domaine à exploiter : les données. Entre les données générées par les internautes et celles mises à disposition par les collectivités (Open Data), il existe une masse colossale de données non-exploitées. Il y a potentiellement d’énormes gains de compétitivité pour ceux qui sauront collecter et exploiter toutes ces données.

Quantification des données disponibles

Mettre en oeuvre le Big Data n’est pas une mince affaire, j’en conviens. Il y a ainsi plusieurs étapes à franchir pour acquérir de la maturité sur le sujet, identifier  /collecter des données à valeur ajourée et en tirer des enseignements :

  • Dans un premier temps de s’intéresser de près au comportement des internautes sur les médias sociaux, notamment au travers des interest graphs;
    Les graphes d’intérêts décrits par Hunch
  • De rapprocher ces données « marché » avec les données dont vous disposez en interne (How social media and big data will unleash what we know) ;

    Quand les médias sociaux croisent les pratiques de Data Intelligence
  • De compléter ces jeux de données en ayant recours à des places de marché de données comme Socrata ou la Windows Azure Data Marketplace.

    L’apport des data marketplace pour enrichir votre jeu de données

En matière de Data Intelligence, il n’y a qu’une seule règle : More Data. Plus vous aurez de données à votre disposition et mieux vous pourrez comprendre les besoins et contraintes de vos prospects / clients, développer des leviers de compétitivité vis-à-vis de vos concurrents et anticiper les évolutions du marché.

Le cloud pour vous libérer des contraintes

Je pense ne pas me tromper en disant que le cloud computing est maintenant une discipline mûre qui a définitivement conquis les DSI, mais quand est-il des autres ? C’est là où la maturité des offres de cloud prennent tout leur sens, car elles s’adressent maintenant à de nouveaux interlocuteurs : les directions marketing, les équipes de la relation-client, les collectivités, les individuels… Il existe ainsi des services de plus en plus sophistiqués et omniprésents dans notre environnement personnel et professionnel : Cloud Computing Taxonomy Map.

Les différents domaines d’application du cloud computing

Au-delà de nous libérer des contraintes de stockage, d’archivage et de disponibilité, les nouvelles offres reposant sur le cloud ouvrent de nouvelles possibilités :

  • Pour de nouveaux modèles de collaboration intermédiaires et des plateformes de collaboration plus occasionnelle comme le nouveau de SalesForce ;

    La plateforme de collaboration personnelle
  • Pour le stockage et la diffusion de fichiers personnels sur de multiples terminaux comme le proposent Amazon, Google ou Apple ;

    L’offre de cloud personnel de Amazon
  • Pour la consommation de jeux à la demande ou sur le principe d’abonnement comme chez Onlive ou sur la nouvelle BBox (Bouygues Telecom se lance dans le cloud gaming) ;

    Les jeux à la demande chez Onlive et bientôt dans votre box
  • Pour le stockage et la diffusion de musique (SpotifyGoogle Music…)

J’imagine que vous connaissiez déjà ces services. L’important n’est pas de proposer votre propre offre de cloud, mais de concevoir les offres qui vont exploiter ces services. À ce titre, la plateforme d’applications de Spotify me semble être une authentique mine d’or pour cibler les internautes en fonction de leurs playlists ou de leur humeur.

SoLoMo et ToDaClo sont donc des moyens mnémotechniques bien pratiques pour expliquer simplement les facteurs de transformation de l’internet d’aujourd’hui et de demain. Ce sont des leviers d’innovation puissants, dont la portée et la valeur augmentent en les combinant. Mais ces leviers ne se suffisent pas à eux-mêmes, leur mise en oeuvre doit s’accompagner de démarches d’accompagnement au changement et de mesure / ajustement (veillez bien à définir les bons objectifs et les KPIs qui vont avec).

Entendons-nous bien : nous parlons bien ici de vulgariser l’innovation web, car il existe de nombreux autres leviers qu’il était trop laborieux de lister ici. Je vous invite néanmoins à citer ceux qui vous semblent les plus pertinents dans les commentaires.

The Winners And Losers Of CES 2012 | TechCrunch

The Winners And Losers Of CES 2012 | TechCrunch.

posted 5 hours ago

CES 2012 has come and gone, and it’s time for the inevitable summary and think pieces on the directions the industry is heading, the highlights of the show, and so on. We’ll also be posting some interviews and highlights from our live coverage this week, but before that it is, of course, necessary to publish some sort of top 10 list.

So here are five winners and five losers of CES, as judged by those of us who went to the show, and with consideration both for the limited, short-term nature of the show itself and the longer-term sea of trends on which these companies and devices are sailing.



Last year, the TVs at CES were a wearying collection of the same-y junk, and everyone was pushing the same thing: 3D. I don’t personally have a problem with 3D, and in fact almost every TV we saw this year was also 3D-capable. But this time around, it wasn’t their primary feature. Perhaps as a result of the various display manufacturers’ lineups looking more or less the same for a while (not to mention the indifferent response of the market to home 3D), TV makers decided to actually add different features this year. Not all were useful, mind you, but Samsung, Sony, Sharp, and so on decided to take their own paths – whether in style of interaction, breadth of content, or sheer size (that would be Sharp). It’s good to see a TV here and actually be curious about it again.


While Sony stumbles here and there, especially with PR, they do make some really cool stuff. This year’s trip to their booth reminded us just how much stuff this company makes, and how much of it is actually pretty great. Sure, 1080p 3D binoculars aren’t the most practical thing in the world, but I like to know someone’s making them, and making them well. The Sony-Ericsson phones were also quite nice; the new Xperia Ion and S both impressed. One caveat there: they’ve been hyping their S and P tablets for so long that the devices are in danger of being old before any consumers really get a chance to use them. They have good products, but need to just trust the brand and the quality and ship the damn things.

Streaming and media services

There was a recurring theme of empowering consumers, by which many companies mean they’ll stop shoving their inferior in-house services down our throats, and let us do what they want with the device we paid for. This means that more and more devices are letting in services like Pandora, Skype, Amazon streaming, everything. If you provide a way to connect consumers with content, device makers want you to be available on their thing. As devices get smarter, it’s getting harder to defend how dumb the big brands have forced them to be over the last few years. There’s no excuse for a device powerful enough to run Netflix (to say nothing of 3D games) not to do so. TV makers are accepting this. That’s a win.

ARM & friends

While Intel has been dominating the desktop world, ARM has crept up and stolen pretty much the entire mobile and embedded market. There doesn’t seem to be any abatement in that trend, and in fact Intel’s hold on Windows machines is starting to show cracks as well. This year at CES, all the smart TVs, tablets, phones, tweener devices, and half the other stuff worth looking at were sporting an ARM processor in one form or another. NVIDIA showed a great, cheap Android 4.0 tablet, Qualcomm had a ton of TVs and powerful media devices, Marvell showed their great OLPC XO-3 tablet and powers a bunch of other things — the list goes on. ARM was probably the most ubiquitous company at the show. Intel did show off their new smartphone, though, so a new battle may be forthcoming.


I must admit I wasn’t expecting much from RIM, and I guess in the end they didn’t have that much to offer: a hands-on with the PlayBook 2.0 update. But I’m really glad we stopped by, and I think RIM showed that they are still a force to be reckoned with in some respects. The PlayBook, whipping boy of the tech blogs, is made far more complete by the addition of the email, contacts, and calendar features. If they had released this, and perhaps at a slightly lower price than they were selling it for at launch, I think the tech world would have been genuinely enthusiastic. In our interview with them, I wasn’t just buttering them up when I said I would certainly recommend the PlayBook over an iOS or Android device for the purposes of day-to-day productivity, enterprise, and so on. The PlayBook, I said, was a breach birth, its non-critical consumer-facing functions emerging foremost, and its essential business and productivity functions delayed dangerously. Now that they’ve been delivered (so to speak), I can safely say the PlayBook is a far better tablet than it was, and that Google and Apple should take a look at some of their clever and powerful gesture and UI work.



People have been saying that the shadow of Apple would fall darkly on CES, that everyone would be spooked about the imminent presence of the new iPad and the rumored iTV, that it would be a show of Apple clones. The truth is that no one really seemed to be thinking much about Apple one way or the other. We saw phones taking design in interesting directions, tablets with diverse uses, business models that move beyond iTunes, and smart TVs that the companies seemed pretty excited about, not defeatist or pathetic. The only place Apple showed up was in the accessories area, and the new items we saw, more often than not, were careful to accommodate Android and other devices as well. CES just isn’t Apple’s show, which isn’t much of a surprise to some, but others want to believe that Apple has a presence even where it isn’t. CES showed this year that, news coverage patterns notwithstanding, the tech world doesn’t revolve around Apple; it revolves around a weird and splendid panoply of overly specific gadgets, raw components, and foreign niche markets.


Despite all the wins listed, it still wasn’t a very good show for consumers. Many device classes have been caught mid-transition: tablets and phones, only a few of which are running that all-important Ice Cream Sandwich; TVs, which are beginning the transition to smart TVs but aren’t safe enough yet to put in the hands of non-enthusiasts; car interfaces, which have not learned lessons from smartphones and tablets and are still fairly unintuitive — etc, etc. The trends are good, but you can’t buy trends. Whether it will be next year or the year after that the devices achieve the status of buyable I can’t say, but I do know that I wouldn’t recommend many things I saw this year, even if I found them promising.


The much-hyped ultrabooks were mostly snoozers: the same devices people have been making for years, but thinner. Not that there’s anything wrong with that, exactly, but it sure isn’t very exciting — it’s more like what TV makers do. And brands like Toshiba and Lenovo can’t afford to be considered as providing a commodity after this class of products has been hyped to the moon. The devices I saw weren’t bad, just not very impressive from the standpoint of a consumer standing in a Best Buy or browsing the web trying to decide what to get. I didn’t get a chance to check out Dell’s new machine, though, which Matt Burns tells me is a very nice piece of kit. And these are only the first ultrabooks, so we must give them a chance to refine themselves. It just wasn’t much of a debut.

Set-top boxes

There’s been an explosion of diversity in the set-top box space, with devices like the Boxee Box and Roku, and of course Tivo and the like. But the new smart TVs being put out by practically every TV maker take dead aim at these convenient, user-friendly products. It was a bottom-up revolution over the last two years as these nimble and inexpensive boxes took the sloppily-produced “smart” TVs of the day to school with faster updates, more content, and easy entry. Those salad days may be ending; Samsung, LG, and others are putting real money and real R&D into making set-top boxes obsolete. I’d hate to be Roku right now — well, that’s not true, they’re doing great. But over the next year they will really have to step up their game and prevent their service from being duplicated on-device.


I’ve talked a lot and answered a lot of questions from people, family, and media about whether CES is in trouble. And my answer has always been: no. CES is doing fine. They had 153,000 attendees this year and 3100 exhibitors. It’s a huge, important, and interesting show, and will be for a long time to come. But when something like the departure of a partner (in this case Microsoft) causes everyone in the world to doubt its relevance, it’s not a question of practicality, it’s a question of confidence. Is the opinion at large of CES so low that such a relatively small event (Microsoft’s participation was largely symbolic, rarely substantial) would mean the difference between “show goes on” and “show shuts down”? The CEA should take this popular response seriously: it’s not a warning that their show is about to hit the wall, but rather a warning that they have failed to make understood what the show is about. They should take the opportunity to fill the Microsoft gap with something big, and do something to make the show, ostensibly trade but in reality very public, more comprehensible to people at large.

Overall the show was more promising than impressive. Products like the gesture-based TVs, the Galaxy Note, and numerous other devices and services aren’t anything I would recommend, and their benefits aren’t really obvious to anyone who isn’t deeply interested. The offspring of these products, however, will be very interesting. Unfortunately, they won’t be around for a while.

Two things I want to add: I personally would have liked to add the new OLPC tablet to the winners, but although I find it delightful, it’s not really big enough to warrant putting down. And Microsoft could be considered either a loser or a winner: it wasn’t much of a keynote or a show for them, but then again, Microsoft rarely rocks CES very hard, and they might be given a little credit for recognizing that and taking action.

What do you think were the big winners and losers at CES? Were you there? Was it a good show? Tell us below (or dispute my choices) in the comments.

2012 : vers un web post-social ? | Communications et internet

2012 : vers un web post-social ? | Communications et internet.

Opinion de S. Léauthier

Ville : Lyon
Twitter : @sleauthier

“A défaut d’être l’année de l’apocalypse, 2012 marquera t-elle la fin de “la bulle” sociale (je parle de web bien sûr) ?

Les grandes plateformes web de réseau social  sont nées au début des années 2000 : Meetic en 2001, Friendster en 2002, Myspace, Viadéo et LinkedIn en 2003, Facebook, Youtube et Dailymotion en 2005, Twitter en 2006.
10 ans après le début de cette vague, le social imprègne le web, le web transpire le social.
Les grandes plateformes ont atteint des nombres d’utilisateurs exceptionnels, et beaucoup se sont rués sur ce nouvel eldorado : on nous vend du social partout : livres, conférences, blogs, web agencies,…
Chacun se doit de soigner son personal branding, les marques de soigner leur e-réputation :

Les webmasters doivent “socialiser” leur site ; les community managers doivent animer des communautés, tout le monde doit soigner son e-réputation et travailler son personal branding.

Oui, mais…

Les sites web ont-il vraiment besoin d’intégrer des boutons sociaux pour permettre le partage de leur contenu ?

Pas forcément, les utilisateurs des plateformes sociales savent comment partager un article d’un site web sur facebook ou twitter sans avoir recours aux plugins sociaux.
AddThis, qui propose des outils de social plugins, a révélé récemment dans une étude d’une ampleur assez importante ( 5 ans de données sur 1,2 milliard d’individus / mois) que la pratique majoritaire du partage de contenu sur les réseaux sociaux se fait…par copier coller, 10 fois plus fréquemment que par les outils de partage.

De plus, l’intégration de fonctionnalités natives de partage dans les navigateurs web, voire dans les systèmes d’exploitation des terminaux (IOS5 avec twitter) relativise l’impact des boutons sociaux intégrés directement aux sites.
On peut se poser la question suivante : est-ce le rôle des sites web que de proposer des plugins sociaux de partage (je ne parle pas des liens vers les espaces sociaux), ou bien doit-on laisser “cette tâche” aux navigateurs  ou aux systèmes d’exploitation ?
Cela me fait penser à cette mode il y a quelques années d’afficher sur les sites un bouton “ajouter le site aux favoris”. Cette pratique a été ensuite abandonnée, parce qu’il s’agit plus d’une fonctionnalité du navigateur, mais aussi parce qu’elle posait des problèmes ergonomiques et graphiques. Voir mon article à ce sujet.

Les pages et comptes des marques sont-ils vraiment des communautés ?

Non, dans la plupart des cas, parler de “communauté” pour une page facebook ou un compte twitter est galvaudé : avoir des fans ou des followers ne signifie pas avoir une communauté, et animer de tels espaces ne peut être appellé du “community management”.
Une communauté suppose des  ”liens d’intérêts, des habitudes communes, des opinions ou des caractères communs” (définition Larousse) ; dans beaucoup de cas, le seul caractère commun est d’être fan ou de suivre une marque, et cet élément  n’est pas suffisant pour faire exister une communauté.
Voir mon article “Pourquoi les community managers ne font pas de community management ?”

Soigner son e-réputation, ne pas parler de sa vie privée… quitte à avoir tous le même profil ?

Certes, il est important de paraître un bon candidat aux yeux d’un recruteur lorsqu’on est à la recherche d’opportunités professionnelles.
Les gourous du personal branding expliquent aux étudiants qu’il ne faut pas publier leurs photos de soirée, verrouiller leur profil facebook, et bien remplir leur CV et développer leur réseau sur Viadéo et LinkedIn.
Mais à force d’écouter ces conseils, n’arrive t’on pas à une standardisation de la présence web, où tous les candidats se ressemblent et ou l’originalité et la personnalité de chacun s’efface sous prétexte qu’il ne faut pas parler de sa vie privée sur le web ?
Voir mon billet “la mauvaise réputation”
Aujourd’hui, certaines  voix commencent à remettre en cause cette pensée unique :  Jeff Jarvis avec son ouvrage “Tout nu sur le web” (Pearson Education – décembre 2011), Jean-Marc Manach avec son ouvrage “La vie privée, un problème de vieux cons” (Fyp Éditions – octobre 2010).

2012, année du post-social ?

Le web social est une réalité. Il a permis et il permet aujourd’hui de créer dans certains contextes des opportunités pour des personnes et des marques qui n’auraient pas été possibles sans.

Mais beaucoup surestiment sa puissance  et son efficacité.

La dernière conférence #leweb11 , grande messe commerciale du web (en fait surtout du web social), à Paris en décembre 2011, avait pour slogan conceptuel et pour vision du web le #solomo, pour social, local, et mobile.

Lors de cette même conférence, George Colony, CEO du cabinet Forrester Research, a avancé un tout autre concept : le “post-social” ou #poso.

Son idée est simple : il y a trop de réseaux sociaux, trop d’espaces d’expressions, comparé à notre capacité d’utilisation.
George Colony reprend en fait le concept de “social media fatigue”, qui émerge depuis quelques mois, consolidé par des études montrant une baisse de la contribution et une hausse de la passivité, sur facebook notamment.

Mais alors, que pourrait être ce fameux web post-social ?

Selon George Colony, ce sera un web plus efficace, plus pragmatique, recherchant l’efficacité et une forte valeur ajoutée des services en ligne, la productivité et la rapidité.

Comment cela pourrait se traduire au niveau des grandes plateformes ?
Cela voudrait dire pas forcément moins d’utilisateurs mais moins d’utilisation, ou en tout cas une utilisation plus rationnelle, répondant à un besoin ciblé et occasionnel : je vais sur LinkedIn car je suis à a la recherche d’emploi, je vais sur facebook car je souhaite partager mes photos de vacances avec mes amis, mais je reste moins connecté à ces plateformes de manière permanente.

Path, l’avenir du web social ?

Le web post-social pourrait aussi permettre de nouvelles opportunités et une redistribution des cartes du marché du web social.
Cela pourrait favoriser le développement de plateformes plus simples d’utilisation, avec moins de fonctionnalités, et peut-être moins ouvertes .
Path pourrait parfaitement incarner ce web post-social : une plateforme assez fermée (application mobile Android et IOS, pas de plateforme web),  une vocation à échanger dans un cercle assez étroit (limite d’amis fixée à 150 actuellement) , une simplicité d’utilisation (le design est époustouflant !), et surtout une absence totale de publicité ou de présence de marques.

On imagine que si Path évoluait, ce serait plutôt vers un modèle freemium, tant la présence de marques et de publicité est contraire à l’esprit de cette application.

Ce serait alors une rupture profonde dans le web social, dans la mesure ou la plupart des grandes plateformes dominant actuellement le marché se basent sur le modèle publicitaire et l’irruption des marques dans la sphère privée, pour permettre la gratuité de service à l’utilisateur.

Et sur le plan organisationnel ?

La possible montée en puissance de ce type de plateforme, ajouté à l’éclatement de la bulle du web social, pourrait recentrer les marques vers une utilisation plus rationnelle des réseaux sociaux, ce qui n’est pas forcément le cas aujourd’hui.
Sur le plan organisationnel, cela pourrait se traduire par un amoindrissement du “‘Community Management” qui deviendrait plus une mission, à défaut d’incarner véritablement une fonction, excepté dans les très grandes entreprises ou dans certains domaines très marqués par la dimension communautaire (enseignement supérieur, sports,…).

Et vous, comment imaginez-vous l’avenir du web ?”

The Future Is Not What It Used to Be – Our Predictions for 2012 | Business 2 Community

The Future Is Not What It Used to Be – Our Predictions for 2012 | Business 2 Community.

By , Published January 9, 2012

The title for this post comes from a presentation given by the late Steve Jobs way back in 1983.

Before looking forward, we should take a moment to reflect on the passing in 2011 of one of the greatest visionaries and marketers of our time.

The future is, indeed, not what it used to be as a direct result of this remarkable man’s contribution. In a regressive sense, we will miss his charismatic launches of new innovations: Apple will surely survive, but miss his leadership. More positively, his contribution to the frictionless society that we now enjoy has forever changed how we investigate, communicate and consume. The future of marketing is most certainly not what it used to be.

Nor is the future what it used to be when it comes to the economy. 2011 has, by most definitions, been a bastard. We entered it with the hope and promise of economic recovery: we exit it with predictions of the recession continuing until December 2013. The saving grace? We are all becoming so imbibed with the prophesies of doom that we are not even factoring past comparisons into our thinking any more. Rather than “Keep Calm and Carry On”, our rallying cry to business leaders, in homage to Jobs, is “Keep Visioning and Carry On”.

The continuing slow down had an impact on some of .

We correctly foresaw the rapid growth of mobile and the equally slow take up of geo-location networks and marketing automation in the UK. Conversely, we were evidently too early with our expectations of the Olympics and too conservative with our predictions of the importance of content generation. The world of the soothsayer is fraught with risk.

Undeterred, we turn our telescope to the future once again and bring our next set of predictions into view.

1. Further rapid growth in the take up of mobile and tablet technology

We are moving further and further into the frictionless society. Products must allow for use ‘any time, any place, anywhere’. Content must be designed to easily consume and share.

2. Marketers goals will shift from capturing leads to nurturing contacts in order to win customers’ trust and create demand

The definition of marketing is changing from a tactical activity to an ongoing strategic process of client and prospect engagement.

3. A redefining of the role of the journalist

Businesses will start to compete with the media as publishers. High quality editorial and analysis will rise above the clutter to build brand names and reputations for those that can deliver it. Every business needs to have a journalist on hand to report on its achievements and opinions.

4. A reawakening to the importance of physical engagement in the client care and nurturing process

For all the current emphasis on content generation, relationships only truly exist when all of the senses are engaged – which means creating opportunities to meet face to face. Seminars, trade events, networking and experiential marketing will be given parity with social media and thought leadership.

5. Slow take up of QR codes

Until such time as QR readers come pre-installed in smart devices and the reading technology improves, we predict QR codes will remain in the category of fashionable, not essential. There are some clever implementations out there and the seamless linking of print-media to online remains a worthy enough goal to guarantee that a viable solution will emerge in the not too distant future. Watch this space.

6. Google+ for business will drown in the shadow of Facebook

OK, so this is the risky one. We think that Google+ is too late to the party and, for all its scale and influence, time-poor businesses will make the strategic choice to stay with what they know.

Despite the climate, our agenda at The Marketing Eye remains one of growth. We have strengthened our leadership and financial management structures to allow more focus on our clients and to create a more secure future for our team.

We will continue to evolve our proposition to provide the right mix of physical and intellectual engagement marketing techniques to allow our clients to win the trust of an increasing number of prospects over time which, in turn, will help their businesses prosper and thrive.

And we will remain true to our core values of sharing our knowledge, creating opportunities for young people and contributing to the community in which we work. We met our promises in 2011 and will build further on these in 2012.

The rest, as they say, is down to fate.

May we take this opportunity to wish you and your business unfailing good health and prosperity in 2012. If you think we can be part of your story, please contact us. We will be delighted to hear from you.